Return and Refund Policy
In every piece we create, we embody integrity, quality, and accountability, because our customers deserve nothing less.
We strive to ensure your satisfaction with every custom engraved memorial bracelet and wooden plaque you purchase from us. Please review our return and refund policy below:
Our Responsibility
Errors and Defects: If there are any mistakes on our part, such as misspellings, incorrect imagery, damage during shipping, or significant defects that alter the product's use, we will take full responsibility. Please contact us within 14 days of receiving your item for a full refund or a replacement at no additional cost.
Quality Assurance: We conduct rigorous quality checks before shipping. If you receive a product that does not meet the specifications you provided, please provide clear evidence of the issue, such as photographs, and we will address it promptly.
Customer Responsibility
Proof Review: It is crucial that you review the imagery on our website and any custom proofs sent to you. We do our best to review spelling and grammar but do not guarantee corrections. We will send a proof for approval for any significant revisions.
Incorrect Information: If the error is due to incorrect information provided by you (e.g., misspellings, wrong dates, or bad grammar), we cannot redo the plaque without charging you again. For plaques, we may be able to cover the error with a laser-engraved plaque for an additional charge of $12-$18 plus shipping. Bracelets must be remade entirely, which price you'd be responsible for paying.
Refund or Replacement
Significant Inconsistencies: If there is a significant lack of consistency between what was ordered and what was received, as pictured and described on our website, we will offer a full refund or redo the product.
Right to Refuse: We reserve the right to refuse to redo the work. In such cases, we will ensure you receive a full refund.
How to Initiate a Return
Contact Us: Please email us at support@memorialbands.com within 14 days of receiving your order with your order number and a detailed description of the issue.
Return Shipping: If the return is due to our error, we will cover the return shipping costs. Otherwise, you are responsible for return shipping.
运输
我们只通过USPS优先邮件运输。
我们可以将您的物品发送到美国内的所有50个州以及APO。
我们不会向非APO的外国地址运送货物。
付款
我们接受信用卡、借记卡、PayPal、Venmo、Cashapp和现金付款。
如果您想使用Venmo或Cashapp，您必须在结账时选择该选项，完成订单，然后使用结账过程中提供的地址，通过您的外部应用程序发送付款。订单和付款必须提前到账，否则您的订单将会延迟。
现金付款：
如果您想用现金付款，您必须通过选择Cashapp或Venmo完成订单，但不要通过这些应用程序提交付款，而是亲自交付现金。请致电获取地址，并提前付款。
